Q: Who pays for shipping? How much does it cost?

A: Fashion-buyer.shop® will cover the shipping costs. We ship the next day (before 3 PM) via FedEx.

Q: Can I track my package?

A: Yes, we will provide you with a tracking number.

Q: What if my package is lost?

A: Fashion-buyer.shop® insures all packages.

Q: Do I need a signed receipt?

A: Yes. First-time buyers who do not sign their receipt will not receive subsequent orders.

Q: Is ordering through your website secure?

A: Very secure. We follow the security guidelines issued by the Payment Card Industry Council to protect all cardholder data.

Q: Do you sell my personal information?

A: No.

Q: What if I need to return an item?

A: If you need to return an item for any reason, don't worry; it's easy. Simply follow these steps:

Items must be returned to the shipping store within 5 days of receipt.

Items must arrive in the same condition as they were shipped.

Once you complete these steps, we'll issue a full refund to your credit card.

Damage Compensation
If any item arrives damaged or not as described, please contact our returns hotline within 48 hours of receiving the item. We'll arrange for pickup, return, and shipping. Once we receive and inspect the item, we'll issue a full refund to your credit card, minus any shipping charges (if applicable).

Q: If I have further questions, can I call or email you?

A: Yes. Our email address is: polychormedrops@gmail.com.