Pine & Lumen respects your privacy and is committed to protecting the personal information you share with us.

When you visit our website, create an order, contact customer service, subscribe to marketing communications, or otherwise interact with Pine & Lumen, we may collect information such as your name, email address, telephone number, billing and shipping address, order information, device information, IP address, browsing activity, and other information necessary to provide our services.

We use this information to process and deliver orders, provide customer support, communicate order updates, prevent fraud, maintain and improve our website, understand how customers use our services, and, where permitted, provide relevant marketing and advertising.

Payments may be processed through third-party payment providers. Pine & Lumen generally does not directly store complete payment card information when payment information is securely processed by these providers.

We may work with service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics services, customer support systems, and advertising platforms.

Our website may use cookies and similar technologies to remember preferences, understand website activity, measure advertising effectiveness, and improve the shopping experience.

We may also use advertising and analytics services provided by companies such as Meta, TikTok, and other advertising partners. These services may collect information about interactions with our website in accordance with their own privacy policies and applicable law.

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain uses of your data. Where required by applicable law, you may also have the right to opt out of certain advertising or data-sharing activities.

To exercise a privacy right or ask a question about your personal information, contact us at [support@pinelumen.work].

We retain personal information only for as long as reasonably necessary for business, legal, accounting, fraud-prevention, and customer-service purposes.

We take reasonable administrative and technical measures to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Our website is not intended for children under the age required by applicable law to independently provide personal information online, and we do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Statement periodically. Updated versions will be posted on this page with a revised effective date.