At Pine & Lumen, we want you to feel confident about every purchase.

If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging whenever reasonably possible. Items showing signs of use, intentional damage, or modification may not be eligible for a refund.

To start a return, please contact us at [support@pinelumen.work] and include your order number and the item you would like to return. Please do not send a return without contacting us first.

For standard returns where the product is not defective or incorrect, return shipping costs are the responsibility of the customer unless otherwise stated.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide your order number along with clear photos of the item and packaging. After reviewing the issue, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.

Once an approved return is received and inspected, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return results from an error by Pine & Lumen.

Certain products marked Final Sale on the product page may not be eligible for return unless they arrive damaged, defective, or incorrect.

Pine & Lumen reserves the right to refuse returns that do not meet the conditions described in this policy.